Terms & Conditions

First time users and anyone who hasn’t signed must sign and date this page and send back in order to start repairs.

Quoting

Do not send a device in without clearly getting a quote first to avoid wasting customer money, potential miss quoting yourself which will cost you money in the end assuming prices. You can quickly get a quote on the “B2B Clients” page under “Get a Quote” if the repair is not on the list you can either email, text or even call to get a quote imminently to ensure everything is transparent and everyone will be happy with the result. Last thing we want to see is you lose money as it is our goal to help grow your company with clients and you can deal with other aspects of your business since we are filling a gap for you.

Payment

Payment is due upon completion in the first 24-48hours of repair, first box will be sent out but all other repairs after will be held until all payments are made. You do have the option to keep a card on file so payments can be pushed through manually as invoices are generated.

Insurance & Shipping

If you require more than $100 insurance on return packages that's already provided you need to specify what insurance you need so we can invoice accordingly.

We are not responsible for devices if you did not instruct for insurance on return packages.

If you require faster shipping than UPS Ground please specify this so we can invoice accordingly.

Shipping is added to invoicing, we do not include this in repair pricing as we are trying to keep cost low as possible for you and keep things transparent.

Bench Fees & Unfixable Devices

If a device is deemed unfixable and no bench fee was discussed then the device will be put back together and sent back with only return shipping and bench fee invoiced. If a device is a split board it will be sent back separated unless needing a put back together then an added $25 fee will be applied for reballing layers.

All repairs/data will have a bench fee if they are worked on. Data jobs will have a $50 bench fee and all other repairs will have a $25 bench fee if no fix or no data.

Devices may be subjected to added cost then what's listed on the price sheet due to previous work attempted. We will contact you with new quote before starting any board work.

Data Recovery

Data jobs are either done for iPhones with iTunes backup and Samsung smart switch backup. If you require a backup done separate you must request this and cost of usb stick could be added depending on size.

Data jobs only include up to 64gb usb stick for free after that cost of usb stick will be added on top of data recovery price. 256gb $10, 512gb $35 and 1tb $75.

Liability

As it is not typical for a device to die on the operating table these things can happen and are sometimes out of our control specially under the circumstances a device might have been sent in for physical damage or water damage. We are not liable for these devices and will be sent back as a no fix.

Device Submission Form

“Device Submission Form” are to help both parties to keep work flow steady and know what needs done, without passcodes it does slow the process of repairs/data and or we can show proof of work, fixed/no fix. This not only hurts the one shop sending stuff in but is a domino effect for everyone else due to this. Any respectful and professional business runs things in a way as such, just as customers come to your shop and they must fill out forms the same needs to be done when sending things in for repair.

If “Device Submission Form” on the “B2B Clients” is not filled out and a box shows up you will be contacted once and your package will be set aside out of line from the rest of repairs. Repairs will not start until the appropriate information needed is filled out “online” so repair dates will not start until then and will affect when they get done.